Returns & Exchanges
At Herman Miller, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to begin the process and select the items you wish to return.
Prepare the Package
Repackage the item securely in its original packaging to ensure it is protected during transit and include all original parts and documentation.
Attach Shipping Label
Print the prepaid return shipping label provided through our portal and affix it clearly to the outside of your package.
Drop Off or Schedule Pickup
Drop off your package at an authorized carrier location or contact our customer service team to schedule a freight pickup for larger furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing